contact us

We’re available to be of assistance concerning your purchases, refunds, and returns.

FAQ

Yes we, we have a global reach for our customers.  

We accept Visa and MasterCard on our website.

Our sales staff can also process other payment types manually, including checks and internet banking. To pay using one of these methods, please contact us to place your order.

Our staff will be happy to provide you with a tracking number to track your parcel. Please contact us for your tracking number.

Our aim is to get your order on board with the courier within three - four business days of purchase.

Due to the flexibility of our factory processes and the stocking of partially manufactured components, we're able to offer these turnaround times for assembled products, too.

If you're trying to estimate when a package will be delivered, please note the following:

  • Credit card authorization and verification must be received prior to processing
  • We are closed on weekends and public holidays
  • Our shipping provider does not deliver on weekends and public holidays

Shipping costs are calculated at the checkout, based on the dimensions and weight of your shipment, and the shipping address. To find out how much shipping will cost, please add the desired products to your cart and complete the checkout process.

Define Instruments will accept product returns for credit or exchange up to 30 DAYS after the dispatch date, provided that the returned product(s) are unused, and in original condition - complete with original documents and packaging.

All returns require a Return Goods Authorization number, regardless of the reason for the return. This can be obtained by contacting info@kciglobal.org/. Please see our Returns Policy for full details.

We will refund your shipping costs if the product was received due to an error on our part. For change-of-mind returns, and any other return reason that is not due to an error on our part, we do not refund shipping charges.